There are occasions where things can go wrong, and this is set to help our customers understand that we care about making things right.
Due to the nature of the products on this website, we are not able to refund unless there has been a mistake in processing the order or a similar problem – we always aim to create a win-win situation for our clients, and will always try our level best to resolve any issues if they have ever had a problem with.
Parcels have to be returned (unopened) to us for refunds within 30 days of any issues should a refund be requested for reasons mentioned above.
If you have any issues with your order, please don’t hesitate to contact us on whatsapp, email or calling our customer support number.
How are refunds processed?
Refunds for cash on delivery items will be processed by bank transfer (local bank account in Pakistan). It takes 3 working days to process your refund when paid by cash on delivery.
If you have paid by credit or debit card – we will process your refund via that card, and this is a fairly simple process – it takes 3-7 working days for refunds to appear in your credit/debit card.